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For Body & Bath products:
The products we carry typically have a 6 -12 month shelf-life once opened. Please read the labels to know the longevity of your product for optimal use. It's always best to store products out direct sunlight or heat. Cool and dry enivornments are always best!

If you need any more information or ingredient information kindly email us at info@thegvcollective and we'd love to help!

For Plated Jewelry:
How to care for your plated jewlery to prevent tarnishing

1. KEEP IT DRY
The fastest way to tarnish your jewelry is by contact with moisture and liquids. This includes putting on lotions, washing your hands, perfume, and sweating with your jewels on. Even the oils on your skin can wear down the plating and metals over time - and this will again vary from person to person. Get your jewels wet by accident? Be sure to wipe and dry them off right away.

2. STORE IT PROPERLY
Because exposure to the simplest things like the moisture in the air can wear down your jewels, it's important to store them properly.

Take it up a level by storing your jewels in a plastic bag - but you'll want to make sure you get rid of as much air as possible before sealing it. With the air removed, the metal won't be able to oxidize from the air.

Super keen on keeping your favorite pieces in tip top shape? Get some 3M anti-tarnish strips. These super absorbent pieces of paper will basically suck all of the culprits in the surrounding air that will cause your jewelry to tarnish over time. Stick one in your jewelry drawer, jewelry box or storage pouch. 

3. GIVE IT A BREAK
Treat your jewelry with love and care, and they'll keep up with you for a long time!

For cotton apparel or tote bags:
To prevent shrinking and wrinkling, always wash 100% cotton in cold water using a gentle cycle. And let the clothes dry naturally by hanging them on a clothing line outside or laying them down on a towel in the laundry room. Warm or hot water can melt fibers and dyes and also damage fabrics so please keep this in mind while taking care of your items!

For cotton hats:
Dampen a soft toothbrush or a cloth in warm water and gently rub it on spots that need a clean. Never machine wash as this will damage the brim of the hat.

Where do you ship?
- We ship within Canada and worldwide to most countries.
- Shipping time might vary depending on location, shipment method and other factors.
- Shipping options will be shown at checkout for your choice of shipment method.

What is your processing time?
All orders are typically processed within two (2) to three (3) business days. Orders are not shipped or delivered on weekends or holidays.
Please refer to Canada Post working hours schedule for more information.

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If we expect a significant delay to ship your order, we will contact you via the email or telephone number that you provided us.

If you need any more information kindly email us at info@thegvcollective and we'd love to help! You can also check out our FAQ page from our menu .

We do not accept returns or exchanges. All sales are final.

If you find a problem with your order and need help, please contact us immediately with your order number and name to info@thegvcollective.com

We will do our best to help out. Please refer to our FAQ page for more information.